at&t so big they don't care about their customers or service?

Is at&t becoming the worst carrier in the U.S.?

I use to hold that title for Sprint, mainly because of their bad coverage, bad customer service and lack of GSM phones. Lately, at&t is doing a lot to change many of people's minds, including mine.

I use the Nokia N95 which has always had excellent service even in the fringe areas. I also have a blackberry Pearl 8120 that gets decent service as well...at least until about 6 months ago. I was driving home from work, talking to my wife about what was for dinner and all of sudden I hear those familiar beeps. I look down at my phone and see "call disconnected". I think to myself "How odd. I never drop calls with at&t." but every carrier gets a few drops now and then. The next day, same drive, same conversation...same results. "Okay, must be a tower issue?" I'm thinking to myself. I used to work for at&t and know issues with towers happen but get fixed.

The following weeks I found myself dropping calls in more spots all over town on a daily occurrence. I've been to the store and called customer care to report the problems, but they act like the issue is just temporary. Lately I haven't been receiving calls at all...just voicemails asking why I don't answer my phone anymore.

at&t your once great service couldn't have degraded this quickly?

Today I find myself out of contract, two phones, $100 plus plan, and service that's only usable half the time, but I feel like I can't leave. Why you ask?

- Good company discount through at&t
- Most of my friends and family on at&t, use about 1100 minutes for mobile to mobile.
- Love using my Nokia N95, so CDMA services are last resort.
- Coverage in Texas where I travel is limited to two carriers, at&t and Verizon.
- Cost of switching would be high (activation fee, new phones, etc...)

Don't believe the words of a lone blogger? Read up on other people's experience with not only bad mobile service, but also customer service:

iPhone's fault?
iPhone Customers Speak.
Just how bad is at&t?
Ripoff Report
JD Powers Award for Service
Laptop Mag Rates Customer Service


There's quite a few articles (professional and not) speaking to the bad service, and most are blaming the iPhone's popularity, combined with the high data usage and the inability for at&t's network to handle it.

So alas, I'm stuck with this horrible service...at least for the moment. Has at&t really gotten so fat on it's on customers that it feels it doesn't need to improve the network or customer service at all and still make a profit? Maybe you've had good service with at&t, let me know what your experience is in the comments.

Nokia X6 little late on the whole "X" thing...

So Nokia has announced their new X3 and X6, part of their new X series. It's a full screen touchscreen phone similar to the 5800 Xpress. Gen X was like so two thousand and late...and yes I just quoted a pip poppity song.

I actually the look of this phone, slim design, nice screen (Capacitive like the iPhone), but am I the only one who still digs actual buttons?

blah.

I kinda felt the same way when I heard....

Hitler isn't too excited that Disney bought Marvel. I would like to see Deadpool meet some Disney characters though, preferably the with a gun.

What I hate most about the gym...

People who don't know what the heck they are doing and look they they are having a seizure while lifting. People it's all about form, not how much weight or how fast you can do it.

Back hurt much?

The thing I hate most is the guys (and ladies sometimes) that have to yell like they are passing a Richard Simmons size turd or are having an orgasm.

/rant.

Ever wonder what your pets do when you're gone?

Yeah, me too.

Xbox 360 getting price cut!

Go out and get one...or two. I admit I've only had the red ring of death 7 times, so now I can afford to buy 1 or 2 backups so I can continue sitting on my butt not working. Hoorah for Microsoft!

Linky-poo:
Joystiq

Nokia Releasing a Worthy iPhone Competitor?

Will this be the iPhone killer that the Palm Pre, Blackberry Storm, and G1 haven't been? Probably not, but hey Nokia I love your phones (not literally, more of a lust thing) and I actually dig Symbian. This phone does...what do you mean no Symbian? Maemo? What the hell is that? Some Linux based OS? Who am I kidding, this thing won't see the shores of America anytime soon and if it does it'll probably be a jillion more dollars than I have to spend on it. (I think about $700)

Hey Nokia, is it too much to ask to have a carrier subsidize this bad boy?

Official Link
http://maemo.nokia.com/n900/

Bloggity Blogs with more info:

Engadget Mobile
Gizmodo